Privacy Policy
Last updated: July 18, 2026
At Lucetic, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase our products.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly and information gathered automatically, including:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed and stored by our payment providers, not by Lucetic)
- Order and subscription history
- Account preferences and settings
- Device and browser data
We also collect non-personal information through cookies and analytics tools to improve your experience.
Customer Accounts: When you create an account or subscribe, we store your profile information (name, email, addresses, phone number, order and subscription history, and preferences) in a secure customer dashboard so you can manage your orders, subscriptions, and personal details. You can view and edit this information at any time by logging into your account.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Manage your account and subscriptions
- Provide customer support
- Send order confirmations and updates
- Improve website performance and user experience
- Send promotional emails and product updates
- Deliver and measure advertising
- Prevent fraud and unauthorized activity
You may unsubscribe from marketing communications at any time.
3. Payment Security
All payments are processed through secure third-party payment providers. Lucetic does not store your full payment card information on our servers. Your account dashboard may display limited payment details (such as card brand and last four digits) provided by our payment processor for your convenience.
4. Data Security
We use administrative, technical, and physical safeguards to protect the personal information stored in your account, including encryption in transit and access controls. No method of storage or transmission is 100% secure, but we work to protect your data against unauthorized access, alteration, or disclosure.
7. Data Retention
We retain your account and profile information for as long as your account remains active. If you delete your account or request deletion, we will remove your personal information within a reasonable timeframe, except where we must retain records to comply with legal, tax, or accounting obligations, resolve disputes, or prevent fraud.
8. Your Rights
You can access and correct most of your personal information directly through your account dashboard. Depending on your location, you may also have the right to:
- Access a copy of your personal data
- Correct inaccurate information
- Request deletion of your data and account
- Opt out of marketing communications
- Opt out of the sale or sharing of your personal information
To make a request, log into your account or contact our support team. We will respond within the timeframe required by applicable law.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through our Contact page or support email.