Return Policy

1. Returns Eligibility

We accept returns of unopened and unused products within 30 days of the delivery date. To be eligible for a return, your item must be in its original condition and packaging. Products that have been opened or used cannot be returned for hygiene and safety reasons.

2. How to Start a Return

To initiate a return, please contact our support team within 30 days of receiving your order. Include your order number and the reason for your return. Once your return is approved, we will provide you with return instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service. Lucetic is not responsible for returns lost or damaged in transit.

4. Refunds

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a full refund, including any shipping costs.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

7. Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Sale or clearance items
• Gift cards
• Items purchased from third-party retailers

8. Questions

If you have any questions about our Return Policy, please contact us through our Contact page or support email.