Return Policy

We offer a 60-day return policy.

This means you have 60 days from your order date to request a return.


How to Start a Return
To initiate a return, please email us at:


📧 contact.lucetic@gmail.com




Returns sent without prior approval will not be accepted. All return requests must be made within the 60-day window from the original purchase date.


You’re always welcome to contact us at contact.lucetic@gmail.com with any questions regarding your return.


Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us right away so we can evaluate the issue and make it right.


Exchanges
The fastest way to get the item you want is to return your original purchase. Once your return is accepted, you can place a new order for the correct item.


Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.



Please note:
It may take additional time for your bank or credit card provider to process and post the refund.



Repeat Returns

To prevent abuse of our return policy, multiple returns on the same product are subject to review and approval by our support team